Fitness tracking company Fitbit has just issued a recall of their popular product the Fitbit Force, a wrist-borne activity tracker that follows their Fitbit Flex but adds a display and more advanced features. The Force was a popular item according to most estimates, and was often sold out after its launch late last year.
Complaints began to arise from users who were experiencing skin rash issues from sustained wear of the band, however. The company previously offered to replace devices with other trackers, or refund the money of those affected, but now it’s going all in on a full-scale recall. Here’s the official word from the company on the move:
We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.
From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.
While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.
For additional information, please contact our support line at: 888-656-6381, or visit http://ift.tt/1bSqBZg.
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